Hardware and Software Maintenance
Maintenance of a computing system can be said to be largely dependent on the availability of human resources in the field of computer technology that has the ability that fits the needs and complexity of the system they have.
The best alternative if the company does not want to be bothered with problems in the field of computing that is only considered as areas of support is to establish a maintenance contract with a company that is competent in the field of computer technology.
PROMITMEN offers services and solutions in the field of computing when a company does not want the additional computing budget. All services can be provided locally at the customer site or remotely via remote computer administration software.
The Advantage Gained by a Maintenance Contract
By performing system maintenance contracts performed by PROMITMEN, then the customer has the following advantages:
Our Technical Maintenance Services Are:
On Call Service
On Site Technical Support
Type of Maintenance
System Optimization
Doing defragmentation data and dispose of "garbage" that existed on the computer, as well as fix the error settings so that the computer can run normally.
System Rebuild
Build and reorganize the broken system by a factor of chance, for the system to work normally again.
Anti Virus Update & Virus Cleaning
Perform the update anti-virus definition files so that existing anti-virus can protect computers from virus attacks, both old and new viruses, and also perform virus scanning and cleaning.
System Back-up
Make a copy / copies of important data on a computer enterprise user and the server to the backup storage (external disk / tape backup / and others) on a regular basis.
System Upgrade
Add functionality, update existing systems according to customer requirements, and conduct stability testing for hardware and software.
Basic Networking
Rearrange the network system, printer sharing and shared access to data files from one PC to another PC, making it easier in terms of employment.
Time Frame
In the implementation of on-site maintenance, PROMITMEN will send a technician staff numbered 1 (one) or more to the customer to do his job. Maintenance work is carried out according to the schedule set forth an employment contract or adjusted to allow time for potential customers (except Public Holidays will be replaced another day).
If there is a maintenance schedule for implementing the national holiday, it will be replaced the other day on weekdays, except for certain cases that are urgent (emergency).
Scheduled maintenance work going on for once / a few times a week / month / year (according to the employment contract) and each visit takes jobs for ± 2-5 hours. The number of visits specified in the employment contract agreed.
Contract Period
Maintenance contract period of at least 1 (one) year.
The best alternative if the company does not want to be bothered with problems in the field of computing that is only considered as areas of support is to establish a maintenance contract with a company that is competent in the field of computer technology.
PROMITMEN offers services and solutions in the field of computing when a company does not want the additional computing budget. All services can be provided locally at the customer site or remotely via remote computer administration software.
The Advantage Gained by a Maintenance Contract
By performing system maintenance contracts performed by PROMITMEN, then the customer has the following advantages:
- Save on the cost of computer maintenance management personnel.
- The company is quite concentrated in conducting strategic steps to advance its business and does not need to focus on the maintenance and development of information systems because there has been a third party who will support them with staff who are experienced and experts in their field.
- Human resources provided do not need to get as many facilities like an actual employee of the company from customers, such as health insurance, pension funds, and others.
- Getting Technical Support service personnel are experienced and professional with a wide range of specialization of different disciplines in the field of computing.
- Improve employee performance by keeping the focus on the field of their work without thinking -Problem operational problems in the use of computers and networks.
- Getting help consultation to solve operational problems and global encountered in the field of computing and help make planning further development of information systems according to the vision and mission set by the customer.
Our Technical Maintenance Services Are:
On Call Service
- Service on call for days and hours (Monday - Friday from 08:30 to 17:00 WIB).
- Providing services On Call Service if Customer requires a helpdesk service and instantly create a PO, that moment we begin to give Technical Support On Call service.
- Providing Service Free Phone Service (Free phone support) where customers can use the facilities of phone support in our Support Center. Technical Support we will guide you to check the devices and networks to shorten the time of the problem.
On Site Technical Support
- Technical Support We will provide service in accordance with the applicable contract.
- Providing consulting services computing problems / IT, among others, relating to the network, operations, or other problems with the professionals who care and ensure customer satisfaction.
- Providing services in the User Level and System Level.
- Providing services in the system documentation.
Type of Maintenance
System Optimization
Doing defragmentation data and dispose of "garbage" that existed on the computer, as well as fix the error settings so that the computer can run normally.
System Rebuild
Build and reorganize the broken system by a factor of chance, for the system to work normally again.
Anti Virus Update & Virus Cleaning
Perform the update anti-virus definition files so that existing anti-virus can protect computers from virus attacks, both old and new viruses, and also perform virus scanning and cleaning.
System Back-up
Make a copy / copies of important data on a computer enterprise user and the server to the backup storage (external disk / tape backup / and others) on a regular basis.
System Upgrade
Add functionality, update existing systems according to customer requirements, and conduct stability testing for hardware and software.
Basic Networking
Rearrange the network system, printer sharing and shared access to data files from one PC to another PC, making it easier in terms of employment.
Time Frame
In the implementation of on-site maintenance, PROMITMEN will send a technician staff numbered 1 (one) or more to the customer to do his job. Maintenance work is carried out according to the schedule set forth an employment contract or adjusted to allow time for potential customers (except Public Holidays will be replaced another day).
If there is a maintenance schedule for implementing the national holiday, it will be replaced the other day on weekdays, except for certain cases that are urgent (emergency).
Scheduled maintenance work going on for once / a few times a week / month / year (according to the employment contract) and each visit takes jobs for ± 2-5 hours. The number of visits specified in the employment contract agreed.
Contract Period
Maintenance contract period of at least 1 (one) year.